Terms & Conditions

WARRANTY

Lincoln American Electronics, LLC (“LAE”) warrants, to the original purchaser (“Customer”), the wiring and installation of our systems for the period of one year from the date of installation. LAE’s obligations under the Limited Warranty shall be limited to repairing or replacing, at its option, free of charge, the wiring or installation. LAE shall have no obligation under this Limited Warranty or otherwise if (i) the wiring or installation has been damaged by negligence, accident, abuse, misuse, power surges, lightning or flood, or other Acts of God, (ii) the wiring or installation of any system, has not been operated in accordance with its operating instructions, (iii) the wiring or installation has been altered or repaired by anyone other than LAE’s authorized facilities, (iv) adaptations or accessories have been made or attached to the wiring or installation which, in LAE’s sole determination, have affected the performance, safety or reliability of the wiring and installation, (v) LAE has not been paid in full. Manufacturers of equipment carry a separate warranty. LAE’s warranty does not cover Manufacturer’s defects. LAE will assist Customer with manufacturers’ warranty issues at our normal service rate. Any warranty services shall be performed between the hours of 8:00am and 5:00pm on normal business days, excluding Saturdays, Sundays and Holidays. Any warranty services performed during excluded times at Customer’s request will be charged to the Customer at LAE emergency service hourly labor rate. LAE shall not be liable for any delays however caused in installation of the system, or for interruptions of service cause by negligence, accident, mishandling, power surges, lightning, flood, Acts of God or any event beyond the control of LAE. LAE will not be required to provide service to Customer while any such interruption shall continue. This agreement is not assignable by Customer except on the prior written consent of LAE. This agreement is not binding unless approved in writing by an Authorized Representative of LAE. If such approval is not obtained the only liability of LAE shall be returned to Customer in the amount, if any, paid to LAE upon the signing of this agreement by Sales Representative.

RETURN POLICY

Any normally stocked current product that was purchased from LAE may be returned, with a 25% restocking fee subtracted from the purchase price, within 30 days from the date of purchase. Product must be in the original sealed box, and the invoice must accompany the product for return. Any product that has been taken out of the box may be subject to a larger restocking fee. Management will determine the restock fee for products taken out of the box. Special order products or models that are no longer current will be subject to a 50% restocking fee. Labor and delivery charges on installed product being returned will not be refunded.

SCOPE OF WORK

Front of this contract encompasses the scope of the work the parties have agreed upon. Any additional installation or product will require an additional change order, contract or invoice. If Customer requests any product, labor or installation to be installed, performed or delivered before a change order, contract or invoice can reasonably be prepared; Customer agrees to pay LAE current retail and current installation rates for any product, labor or installation that has been requested outside of contract. Customer also agrees to sign change order or contract for additional product or labor even if product, labor or installation has already been installed, performed or delivered. In the event of unanticipated product cost increases—such as market forces, tariffs, and/or product availability—final charges may increase above the initial quoted dollar amount commensurate with cost increases.
A change order is subject to the terms of the original contract unless otherwise specified on the change order and signed by both parties. A pre-wire installation comes with blank plates at termination points where needed.
A pre-wire does not include any connectivity. Any requested labor or materials for connectivity will be charged at current retail and current labor rates. Customer agrees to location of devices and wiring per LAE’s discretion unless otherwise specified in this agreement. The relocation of equipment or wiring may incur additional costs related to material and labor. Product for the finish of any job where a color selection is needed may not be ordered until Customer provides LAE with their color selection. Any changes by Customer to color once product has been ordered will be subject to a color change charge and possibly a restocking fee.

NETWORK & CAMERA SYSTEM POLICY

LAE and its employees shall not be responsible for Network problems that may arise from the integration of our equipment to a Customer’s Network, including but not limited to: (i) Internet service provider (“ISP”) equipment or their service, (ii) any network equipment or network wiring that is on premise, or (iii) interruption or quality of internet service. We also will not be responsible for resetting equipment after our Installation due to ISP changing their equipment or configuration. We will not be responsible for resetting or reconfiguring equipment due to changes that are made with replacement of routers or wiring. Due to circumstances that are beyond our control we cannot guarantee that our equipment will connect remotely outside of premise to the internet. Our Technicians will attempt to configure our equipment and other equipment in the network to allow remote connectivity, based upon an amount of time estimated by our Sales Team, however various aspects such as working with ISP’s Technical Support over the phone, lost passwords, resetting router, and other variables can affect the amount of time needed. If technical support is needed with equipment manufacturers or Internet provider or any other unforeseen delay occurs, and results in more time needed to complete installation, Customer will be responsible for paying for the technician’s additional time.
If there are any changes in network, equipment or provider by Customer that require LAE service on site are subject to our normal service fees and labor rates. This includes outside providers not hooking LAE equipment up properly. 
FTP/HTTP/Proxy/Gateway Server Setup and Exposure: Customer must be aware that when using Remote Services through the Internet to access their equipment, the premise computer network may become exposed to unwanted data streams, including but not limited to viruses or hackers. LAE, its employees or agents, shall not be liable whatsoever for any claims, losses, actions, damages, suits, or proceedings resulting from, arising out of or otherwise relating to the sue of such applications by Customer, including, without limitation, damages resulting from others accessing Customer’s computer or from any loss of data maintained on the Network.

ALARM.COM CUSTOMER MANAGED SUBSCRIPTION UPSELL PROGRAM

If a Customer participates in the Alarm.com Customer Managed Subscription Upsell Program the follow terms and conditions apply: (i) subscription payment is through a third-party credit card processor (Stripe); (ii) agree to share Customer information (name, email and phone number) with LAE, Alarm.com, and Stripe; (iii) once subscribed, the transaction is governed by the Stripe terms and privacy policy; and (iv) if LAE becomes inactive with Alarm.com, then customer account will be converted to a managed Alarm.com account so there is no interruption in service.